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Took my car in for an inspection on Monday, 3/9/26. Was told that the transmission cooler lines were leaking badly. Strange, because you'd think I would have noticed that on the garage floor or my parking spot at work. Never saw it, but the car is older (2011), so I could see how parts might start failing. I was told 2 of the parts were discontinued and I'd have to try finding them at a junkyard. I found one part online that night and a mechanic friend is getting the other part for me. Other things needed fixed and parts ordered, so I had to bring it back when the parts came in. I didn't hear back from them, so I had to initiate contact to find out if the parts came in. It was only then that I was told they were in and was scheduled to bring it back...a week later. So, I was without a vehicle for a week because I didn't want to cause further damage to the vehicle if it was not getting sufficient fluid. I dropped it off the morning of 3/18/26. I asked if I could have the old cooler lines in case they were also discontinued in the future and I needed to get them fabricated. The service tech (different from the one I had previously). He barely looked up while checking me in, but did say they'd give me the old parts. At 3:30, I received a text saying they ran out of time and didn't get it completed. I could either leave it overnight or pick it up and reschedule. Did they even do ANYTHING to it the whole day? So, once again, I'm without a vehicle and no offer for a courtesy vehicle like other dealerships do. Fortunately, I was able to borrow a family member's car so that I didn't have to take off another day of work. I was told I'd be updated ASAP. The following day, after hearing nothing all day, I reached out via text at 3:00 and received a reply a half hour later from the service tech I'd dealt with on Monday saying it just needed to be test driven and I'd be contacted as soon as it was done. I left work early to return the vehicle to my family member and get a ride to the dealership when they said it was time to pick up the car. I was notified at 5:15 and sent an invoice and link to pay online because they closed at 6. I would have made it there by 6 and was hesitant to pay without talking to anyone and making sure I got the parts back. On my way there, I get a text saying the service tech was getting ready to leave and hadn't received my payment yet. I didn't want to risk not getting my car back for ANOTHER day, so I paid it, even though I was 5 minutes away. When I did get there, I retrieved my paperwork and key and was told my car was out front. Couldn't find it. Had to walk around hitting the key fob and listen for the horn. So much for customer service. No surprise, the old parts were not returned to me. Aside from the poor communication and customer service, the worst part was the condition my car was returned. Grease all over my seat, along the door frame (top and bottom) and the fabric of the ceiling, and a four to five inch scratch on the driver's side that definitely wasn't there when I washed it a few days before. Sure, I've had the car since 2010, but it's in good condition and I expected it to be treated better. The fact that I didn't receive the "bad" parts and the lack of communication makes me think there was nothing wrong with it in the first place and it was just a tactic to get me to trade it in and get a new vehicle, but once they knew they weren't getting my Camaro, they didn't feel the need to keep it as nice as it was when I brought it in. Needless to say, that's the last time I'll be bringing my car there for service and the last vehicle me or anyone else in my family will have purchased from them.

My service was fast, friendly and totally informative I would recommend the company to anyone that would need work on their vehicle.

Hello Adam (Management/Supervisor), I am reaching out to formally share my experience and concerns regarding my recent vehicle purchase. I purchased a vehicle from your company and Driveway because I have previously bought multiple vehicles online and have always had a smooth, stress-free experience. Unfortunately, this was not the case with your company. I received my 2021 Kia Telluride on Monday, 1/5/26, at approximately 3:30 PM. Immediately upon entering the vehicle, I noticed that the mileage was over 150 miles higher than expected, which prompted me to thoroughly inspect the vehicle. During this inspection, I observed the following issues that were not previously disclosed: - The driver-side rear window is malfunctioning and screeches when rolled up - Discoloration on the passenger headrest - Indentations in the back seat, as though heavy items had been placed there - The vehicle appears generally used, with visible dirt and grease/oil marks throughout the interior and on the leather. I was informed that I would need to take the vehicle to a Kia dealership and use the warranty to address the window issue. This is unacceptable, as the defect was not disclosed prior to purchase, and I should not be required to spend my personal time correcting an issue that existed prior to delivery. I waited almost a full week for a response from you or your team regarding these concerns. The delay in communication and resolution is disappointing and concerning. I will never purchase a vehicle from this location/company again due to not being refunded my shipping fee ($2,200!) when this was clearly dishonesty and fault on your end.

Great service and awesome communication from Chase, Luke, Dominic at Baierl Chevrolet! They were so caring and made sure that I got the best possible treatment especially being in my situation!!!

I purchased a used Cadillac XT5 from Baierl Chevrolet and shortly after that the leather dashboard started peeling and bubbling off the dash. After much haggling back and forth they replace it. 2 1/2 years later it did the same thing all over. This time Baierl Chevrolet basically told me tough luck it was out of warranty and they absolutely refused to do anything. After further investigation I found out that Cadillac was having major problems with the leather separating from the dash but no matter, they refuse to replace it. They refused to work with me in any way and also flat out lied to me several times. Be very wary in buying a car there and expecting good service after buying it. It is true, buying a car is easy , it is the service after buying it is the important part. I do not recommend this dealership

Our family purchased a 2025 Chevrolet Colorado Trail Boss from this location recently! We could not be more pleased by the overall pleasant demeanor, and customer experience we received. We compared this new/used vehicle shopping experience to a variety of online trade sites, and we would hands down highly recommend this Wexford, Pa based Chevrolet dealership. Most importantly the staff (Brad, Alex, Domenic, etc...) that makes it all worth the effort, and an easy process!! We love it !

Service staff is fantastic!! They are honest and communicate effectively all through the process. Baierl has been our “family” dealership for years.

Ease of getting appointments service was done quickly and waited in a comfortable and relaxing room

Service was done at my appointment time. i was very satisfied with the work. Lorry, the write up person was 5 star all thru the service process.

I was comfortable at the dealership the team was friendly, courteous, and knowledgeable and the site was clean and well maintained.

Very professional operation, staff is friendly, had a conversation with my salesman told me if I need anything to call anytime. Top rated dealership

The sales staff ( Jason) did a great job of explaining all aspects of the purchase and the vehicle. Everyone was pleasant and helpful and no high-pressure sales. Very refreshing experience. Would go back.

Joseph Tepke, Kyle Tasky, & Jeff, Wonderful Wonderful Place! If you go ask for the young man Joseph, He sure knows his stuff! And very helpful!

HAD A GREAT EXPERIENCE WITH BRAD COX AND THE MANAGER JEFF. YOUR CLOSING DEPARTMENT NEEDS A LITTLE TWEAKING.

Jason Huffman at Baierl Chevrolet in Wexford was very helpful and went out of his way to be helpful and easy to deal with. We will recommend him to anyone who might be looking for a new vehicle.